Below are several common questions regarding our services.
If your question is not answered here, please contact us.
Carry service is not available for accommodations which are not indicated on the list.
Yes, we open everyday.
Unfortunately, you can not specify delivery times.
Depending on the season and time of day, it may get crowded. We apologize for the inconvenience, but we hope to see you soon.(Saturday, Sunday and public holidays, etc.)
Only group tourists(Over 20 people) are available to make a reservation in advance.
Accepted cards include JCB, American Express and UnionPay.
Items cannot be accepted
As a rule, we ask you to pick up your luggage by 8p.m.. However, if you cannot come in timeplease don`t hesitate to contact Crosta Kansai-Airport.
Can be stored for up to 15days. But one item costs 800yen per day.
We apologize for any inconvenience. It is usually less crowded in the morning time.
Yes, a bag on the suitcase considered as one item, In this case, the storage fee will be 800 yen for one item per day.
Umbrella can be stored free if you thrust the umbrella into suitcase.
Only items are OK for preservation at a normal temperature can be stored.
Yes, you can access it freely.
We are not able to hand over items to people without the receipt.
We usually decline but we may be able to accept when using the following site. Please check it for more details.
https://cloak.ecbo.io/en/jr_west（Link to a different site）